​​​​​​​  Valley Vista Services - Customer Service Representative - Job Description

Customer Service Representative

Posted: 07/27/2021

Valley Vista Services is a family-owned & operated waste disposal company that has been serving the San Gabriel Valley and surrounding Los Angeles areas since 1957.
We are seeking a positive and motivated individual to join our Customer Service team to help us deliver friendly, exceptional service to both commercial and residential customers via our call center.
This is a full-time position. Monday thru Friday 8AM to 5PM
Applicants must be able to demonstrate excellent customer service skills, ability to multi-task, experience with Microsoft office, attention to detail with account notation (e.g. accuracy of information and spelling), computer and typing skills (60 WPM), and able to handle 75 – 125 calls per day. Position is based in the City of Industry.
POSITION SUMMARY: Valley Vista Services Customer Service Representative works under the direct supervision of the Customer Service Supervisor to deliver the highest level of quality service to our customers. The Customer Service Representative receives and responds to routine residential and commercial customer calls, inquiries, requests and complaints, which are typically general to moderately complex in nature and require limited research and investigation to reach resolution. Working in established guidelines, this position is responsible for delivering superior customer service in a prompt, respectful and courteous manner to ensure concerns are resolved.

  • Successfully complete training to become knowledgeable about the waste services industry and Valley Vista Services' processes, services and policies
  • Respond in a timely and accurate manner to routine customer service calls, ensuring that residential customer issues and concerns are treated in a respectful and professional manner
  • Effectively respond to routine issues regarding general commercial service changes and contract compliance matters, which may involve outbound calls and other communications to resolve simple issues including service level changes, contractual obligations, billing questions, service cancellations, price increases and equipment issues
  • Return all internal and external calls, emails and facsimiles in a timely manner to ensure that customers' concerns are understood, addressed and resolved in an efficient and complete manner as possible
  • Receive and review individual performance metric reports and action plan with manager to understand individual performance
  • Enter service and route data into computer for billing and route scheduling purposes
  • Log information about customer service interactions into systems; update in a timely and accurate manner so that associates are able to track services inquiries and resolution
  • Perform other job-related duties as required
  • High School diploma or GED
  • High volume inbound call center experience
  • Ability to work independently in a fast-paced environment
  • Positive, team player attitude
  • Bilingual a plus: Spanish or Chinese (Mandarin)
  • The opportunity to learn and grow
  • Rewarding compensation and benefits
  • Comprehensive medical benefits coverage, dental plans and vision coverage. Life insurance and accidental death & dismemberment insurance.
  • 401(k) plan with a generous company match
HOW TO APPLY: Qualified applicants should email their cover letter and resume to: VVSJOBS@MYVVS.COM